Refund Policy

For the online consultation services provided by Dunnwood Health Private Limited (referred as “Raaz App” or “We” or “Us” or “Our"), the User either pays consultation charges as per the quotation displayed on the Website and/or third-party payment gateway or sometimes it can offered for free. You will be redirected to a third-party payment gateway where the payment is made along with applicable taxes and other charges (including but not limited to credit cards, debit cards, and internet handling charges, if any) as duly charged by such a third-party payment gateway.

In agreeing with these Terms of Services, You acknowledge that multiple payment options such as debit/credit card, net banking, Unified Payments Interface (UPI), etc are made available at the time of making the transaction. You further agree and acknowledge that Raaz App is not responsible or assumes any liability in respect of any loss or damage arising directly or indirectly to You due to any payment issues arising out of any transaction on the third-party payment gateway.

Raaz App reserves the right, but is not obligated to facilitate and support You, in mutually resolving any transaction failure or such other payment issues faced by You; provided, however, that You ensure and take all reasonable efforts to immediately contact, co-operate with and notify Raaz App regarding the payment issues faced.

Raaz App reserves the right to amend the pricing, pricing bands, or structure in any transaction that falls within respect to this Agreement from time to time for any reason whatsoever. This clause is subject to due notification of the such amendment to the User (direct notification or via Raaz App’s Website) and the User specifically disclaims any and all rights that vest upon him/her under any contract, law, or equity in this regard.

We do our best to ensure that the products you order are delivered according to your specifications. However, should you receive an incomplete order, damaged or incorrect product(s), please notify Raaz App’s Customer Support immediately or within 7 working days of receiving the products, to ensure prompt resolution. Please note that Raaz App will not accept liability for such delivery issues if you fail to notify us within 7 working days of receipt.

We also understand that various circumstances may arise leading you to want to return a product or products that are not defective. In these cases, we may allow the return of unopened, unused products after deducting a 40% restocking charge, ONLY if you notify us within 30 working days of receipt. Raaz App is not liable to refund the invoice amount if the circumstances, which at the sole discretion of Raaz App are considered to be a non-refundable event. In the event that the invoice amount has been initiated for eligible returns, the amount is expected to reflect in Your account in 7 working days.