Terms & Conditions

THESE TERMS OF SERVICES IS AN ELECTRONIC RECORD IN THE FORM OF AN ELECTRONIC CONTRACT FORMED UNDER THE INFORMATION TECHNOLOGY ACT, 2000 AND THE RULES MADE THEREUNDER AND THE AMENDED PROVISIONS PERTAINING TO ELECTRONIC DOCUMENTS / RECORDS IN VARIOUS STATUTES AS AMENDED BY THE INFORMATION TECHNOLOGY ACT, 2000. THESE TERMS OF SERVICES DOES NOT REQUIRE ANY PHYSICAL, ELECTRONIC, OR DIGITAL SIGNATURE.

THIS DOCUMENT IS PUBLISHED AND SHALL BE CONSTRUED IN ACCORDANCE WITH THE PROVISIONS OF RULE 3 (1) OF THE INFORMATION TECHNOLOGY (INTERMEDIARIES GUIDELINES) RULES, 2011 PRESCRIBED UNDER THE INFORMATION TECHNOLOGY ACT, 2000 THAT REQUIRE PUBLISHING THE RULES AND REGULATIONS, PRIVACY POLICY, AND USER AGREEMENT FOR ACCESS OR USAGE OF THE WEBSITE.

THESE TERMS OF SERVICES IS A LEGALLY BINDING DOCUMENT BETWEEN RAAZ APP AND THE USER (BOTH TERMS DEFINED BELOW). THESE TERMS OF SERVICES WILL BE EFFECTIVE UPON YOUR ACCEPTANCE OF THE SAME (DIRECTLY OR INDIRECTLY IN ELECTRONIC FORM, BY USE OF THE WEBSITE OR OUR WHATSAPP AND PHONE CONSULTATION SERVICE BY OTHER MEANS OF AN ELECTRONIC RECORD) AND WILL GOVERN THE RELATIONSHIP BETWEEN RAAZ APP AND USER.

PLEASE READ THESE TERMS OF SERVICES CAREFULLY. BY USING THE WEBSITE, YOU INDICATE THAT YOU UNDERSTAND, AGREE, AND CONSENT TO THESE TERMS OF SERVICES. IF YOU DO NOT AGREE WITH THE TERMS OF THESE TERMS OF SERVICES, PLEASE DO NOT USE OUR SERVICE, EITHER THROUGH THE WEBSITE OR THROUGH WHATSAPP OR PHONE.

YOU HEREBY PROVIDE YOUR UNCONDITIONAL CONSENT OR AGREEMENTS TO RAAZ APP AS PROVIDED UNDER SECTION 43A AND SECTION 72A OF THE INFORMATION TECHNOLOGY ACT, 2000, AND THE INFORMATION TECHNOLOGY (INTERMEDIARY GUIDELINES) RULES, 2011.

These Terms of Services of the website located at the URL www.raaz.app, on mobile sites or mobile application and the other associated/ancillary applications on phone or whatsapp, products, websites and services (“Website”) is between Dunnwood Health Private Limited (referred as “Raaz App” or “We” or “Us” or “Our"), a company incorporated under the Companies Act, 2013 with its registered office situated at 51/2, Vr Layout, Koramangala 6th Block, Bangalore South, Bangalore 560095, India, and the Users of the Website including but not limited to Users who are patients, medical practitioners, and/or health care providers (referred as "You" or "Your" or "Yourself" or “User”) describe the terms on which Raaz App offers you access to the Website, WhatsApp, Phone Consultation and such other services which include but are not limited to interactive session related services, platform services, self-assessments, to interact with medical practitioners, doctors and health care providers from across the globe (“Practitioners”), to help the User receive appropriate diagnosis and quality treatment, knowledge and perspectives through various interactive sessions with the Practitioners ("Services").

These Terms of Services are a contract between You and Raaz App. These Terms of Services shall be read together with the Privacy Policy or other terms and conditions with all other notices, disclaimers, and guidelines appearing on the Website from time to time (collectively referred to as "Agreement(s)") constitute the entire agreement upon which You are allowed to access and use the Website and avail the Services.

For these purposes, the term “Person” shall mean any natural person, firm, company, governmental authority, joint venture, association, partnership, limited liability partnership, society, or other entity (whether or not having separate legal personality).

You and Raaz App shall hereinafter be individually referred to as a “Party” and collectively as the “Parties”

INTERPRETATION
1. Any reference to the singular includes a reference to the plural and vice versa unless explicitly provided for otherwise, and any reference to the masculine includes a reference to the feminine and vice versa.
2. Headings and captions are used for convenience only and will not affect the interpretation of these Terms of Services.
3. Any reference to a natural person will unless repugnant to the context, include his heirs, executors, and permitted assignees. Similarly, any reference to a juristic person such as Raaz App will unless repugnant to the context, include its affiliates, successors, and permitted assigns.
WEBSITE SERVICES AND ACCOUNT REGISTRATION
1. By accessing this Website or our service in any form, you are agreeing to be bound by these Terms of Services, all applicable laws, and regulations, and agree that You are responsible for compliance with any applicable local laws. If You do not agree with any of these terms, You are prohibited from using or accessing this Website. Your continued use of the Website shall constitute Your acceptance to the Terms of Service, as revised from time to time.
2. Raaz App reserves the right to update the Website and /or Services, in order to, inter alia, introduce new features or Services, enhance existing features or Services, improve User experience and performance. You hereby agree that Raaz App will be able to provide support services only if You install all the updates upon receiving notifications while using the Website and its Services.
3. For availing our services, You must:
  1. be of age 18 or older;
  2. provide accurate and complete information;
  3. promptly update our team with any new information;
  4. authorize Raaz App to make any inquiries We consider necessary or appropriate to verify Your Account information or the information You provide to Us via the Website or App or WhatsApp including document proofs or copies or any such information as required mandatorily by applicable law that needs to be provided to Us; and
  5. acknowledge and accept any applicable policies, including but not limited to those pertaining to service quality, confidentiality, User integrity, anti-harassment and conflict of interest. You will not use false identities or impersonate any other person or use another account that You are not authorized to use on any computer, mobile phone, tablet, or other devices (collectively “Device”).
4. You are responsible for safeguarding and maintaining the confidentiality of Your Account information. You agree not to disclose Your Account information to any third party and that You are entirely and solely responsible for any and all activities or actions that occur pursuant to the use of Your Account on the Website or App or WhatsApp, whether or not You have authorized such activities or actions. You will immediately notify Raaz App of any unauthorized use of Your Phone Number or Account in dealing with us. You may be held liable for losses incurred by Raaz App due to authorized or unauthorized use of Your Account as a result of Your failure in keeping Your Account Information secure and confidential.
5. You agree that this Website and its Services are made available to You on a non-exclusive, non-transferable, non-sublicensable, and on a limited license basis and hence, You will not permit, enable, introduce or facilitate other persons to participate in availing Services from Your Account, including others who may be subject to an agreement that is the same or similar to this Agreement.
6. If You provide any information that is untrue, inaccurate, not current, or incomplete (or becomes untrue, inaccurate, not current, or incomplete), or Raaz App has reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, Raaz App has the right to suspend or terminate Your Account and refuse any and all current or future use of the Website / Services.
DUTIES OF A USER
1. You shall comply with all applicable local, provincial laws, and regulations in connection with Your availing of the Services.
2. You shall keep Raaz App informed of any technical issues or problems with the Website or our service, as and when the issues develop.
3. You shall not engage in any activity other than strictly for the purposes specifically laid down under these Terms as integral constituents of the Services, prior to, during the continuance of, and after each and every session.
4. While Using our Website, You shall not-
  1. use the Services and the assets, either directly and/or indirectly, for sharing of nudity, pornographic or adult material, sexually explicit images or descriptions involving sexual behaviour, or other content deemed offensive by Raaz App according to community standards and/or applicable law is strictly prohibited unless required for the purpose of rendering medical consultations and Services from the Practitioners. In such cases, the User agrees and understands that such images/content for medical purposes and does so by wholly consenting to these Terms. Raaz App reserves a right to immediately terminate Your account on being notified of any such act performed contrary to this clause without any further notice;
  2. defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights of any other Person;
  3. conduct or forward surveys, contests that are construed as illegal activities that include but are not limited to gambling activities, pyramid schemes, or chain letters;
  4. falsify or delete any author attributions, legal or other proper notices or proprietary designations, or labels of the origin or source of software or other material contained in a file that is uploaded;
  5. provide any information that is incorrect or misleading in any way;
  6. use any deep-link, robot, spider, or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or content, or in any way reproduce or circumvent the navigational structure or presentation of the Website, to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Website;
  7. reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website;
  8. engage in any activity which violates any applicable laws, rules, and regulations.
DATA USAGE AND INSIGHTS
You hereby specifically agree and acknowledge that Raaz App is not involved in providing any healthcare or medical advice or diagnosis and hence is not responsible for any interactions between the User and Practioner(s).
You, further acknowledge and agrees that Raaz App will not be held liable for:
1. Any User interactions and associated issues the User has with the Practitioners.
2. Any wrong medication or quality of treatment being given by the Practitioners or any medical negligence on part of the Practioner(s)
3. Any type of inconvenience suffered by the User due to a failure on the part of the licensed practitioner(s) to provide agreed services;
4. Cancellation or no-show by the Practitioners(s) or rescheduling of booked appointments or any variation in the fees charged.In agreeing to these terms of use, You acknowledge and undertake that the feedback mechanism provided to You, is a privilege and might be displayed on the respective Practitioner(s) profile. You solely will be responsible for the contents of such feedback, suggestions, and/or constructive criticism.You understand and agree that any advice or diagnosis made by any Practitioner(s) does not mean that there is a licensed medical professional/patient relationship, between Raaz App and You. You are to comply with all applicable local, and provincial laws, and regulations in connection with Your availing of the services.
COMMUNICATION
You consent to receive communications from Raaz by way of e-mails, phone calls and SMS’s with respect to your transactions on our Website. Users will be required to register their valid phone numbers and e-mail addresses to facilitate such communication. We may also use your e-mail address to send You updates, newsletters, changes to features of the Service, and the like to provide You better Services.
RIGHT OF RAAZ APP & USER
You, do not possess the authority to bind Raaz App, in any manner. Nothing, in these Terms Of Use, can be construed to create a relationship between Raaz App and You, other than that of a service provider and User.
DECLARATIONS, REPRESENTATIONS, WARRANTIES, AND COVENANTS
Each Party hereby represents and warrants that it has the legal right, power, and authority to enter into, deliver and perform this Agreement and any other documents executed in connection with or pursuant thereto.
You, specifically covenants that he/she shall keep all information confidential, including but not limited to insights, conversations, assessments, diagnosis, treatment, etc. in the course of interactive sessions with Practitioner(s).
Notwithstanding anything contained herein, You does not have the right to assign any of his/her duties or obligations to any other person or organization under the clauses of this agreement. You further agree not to hold Raaz App responsible for any decision taken by You on the basis of the advice or insights as provided by the Practitioner(s).
You are responsible for:
1. Complying with all applicable laws in the course of performing its obligations under this agreement, and
2. Representing that You have no criminal antecedents or convictions and/ or any criminal action is pending against You
3. Not engaging in any activity other than strictly for the purposes specifically laid down under these terms as integral constituents of the services, prior to, during the continuance of, and after each and every session.
To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to Our Website and the use of this Website. Nothing in this disclaimer can lead to the limiting or exclude Our or Your liability for;
1. Death or personal injury
2. Fraud or fraudulent misrepresentation
3. Anything that is not permitted under applicable law; or may not be excluded under applicable law.
THIRD PARTY CONTENTS
Raaz App cannot and will not assure that other Users are or will be complying with the foregoing rules or any other provisions of these Terms of Services, and, as between You and us, You hereby assume all risk of harm or injury resulting from any such lack of compliance.By agreeing to these Terms of Service, You acknowledge that when You access any link that leaves the services, the site You will enter into is not controlled by Raaz App and are subject to different terms of use and privacy policy not linked to ours. We urge You to read their internal policies for Your continued interaction with such third parties. By accessing links to other sites, You acknowledge that Raaz App is not responsible for those sites.Raaz App perpetually reserves the right to disable links to and/or from third-party sites to the services, although we are under no obligation to do so.
INTERACTIVE SESSIONS
Some parts of Our Services can be interactive, and Raaz App, in any circumstance, is responsible for the content, information, or actions of You and/or other third parties. You are solely responsible for Your interactions and communications with the Practitioner(s) including any sensitive personal information provided by You to the = Practitioner(s), and any other parties with whom You interact or communicate with through the Services provided. You shall not use the platform except strictly for the purposes specifically laid down in this Terms of Service.
INTELLECTUAL PROPERTY
Raaz App owns all rights, titles, and interests (including patent rights, copyrights, trade secret rights, mask work rights, trademark rights, and all other rights of any sort throughout the world) relating to any and all inventions (whether or not patentable), works of authorship, mask works, designations, designs, know-how, the content of the Website, video recordings, ideas, and information, google text chats which are the subject matter of services (collectively referred to as “Intellectual Properties”).
Notwithstanding anything contained in this agreement, Intellectual Properties include all rights:
1. Paternity
2. Integrity
3. Disclosure and withdrawal and,
4. Any other rights that may be known as or referred to as “moral rights,” “artist’s rights,” “droit moral,” or the like
CONFIDENTIALITY
The User agrees to keep all technical and non-technical information, which Raaz App may have acquired before or after the date of this Agreement in relation to the technology, customers, business, operations, financial conditions, assets or affairs of the other Party resulting from negotiating this Agreement; or exercising its rights or performing its obligations under this Agreement; or which relates to the contents of this Agreement (or any agreement or arrangement entered into pursuant to this Agreement), including but not limited to business plans, business forecasts, research, technology and financial information, procurement requirements, purchasing requirements, manufacturing, customer lists, sales and merchandising efforts, marketing plans, experimental work, development, design details, specifications, engineering, copyrights, trade secrets, proprietary information, know-how, processes, equipment, algorithms, software programs, software source documents, and information in any way related to the current, future and proposed business, products and Services of Raaz App confidential or any other information designated as confidential from time to time.
It is hereby clarified that any consultations with the Practitioner(s) vide voice or video calls shall not be recorded or broadcast by the User.
Notwithstanding anything in the foregoing to the contrary, confidential information shall not include information which:
1. was known by the User prior to receiving the confidential information from Raaz App;
2. becomes rightfully known to the User from a third-party source not known (after diligent inquiry) by the User to be under an obligation to Raaz App to maintain confidentiality;
3. is or becomes publicly available through no fault of or failure to act by the User in breach of this Agreement;
4. is required to be disclosed in a judicial or administrative proceeding, or is otherwise requested or required to be disclosed by law or regulation.
TERMINATION
These Terms of Services are effective unless and until terminated by either You or Raaz App. You may terminate these Terms of Service at any time by notifying us that You no longer wish to use Our Services, or when You cease using Our Website and Our Services.If You fail to comply, or Raaz App suspects that You have failed, to comply with any term or provision of these Terms of Services, we reserve the right to terminate these Terms of Services at any time without notice. You will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny access to Our Services (or any part thereof).
In the event of any termination of this Agreement, the User shall promptly and forthwith make payments accrued or due to Raaz App.Upon termination of this Agreement, any rights or obligations of the User existing at the time of expiration or termination, which, by their nature, survive the expiration or termination of this agreement and such other provisions as specifically identified in this Agreement, shall survive.
PAYMENTS AND REFUNDS
For the online consultation services provided by Raaz App, the User either pays consultation charges as per the quotation displayed on the Website and/or third-party payment gateway or sometimes it can offered for free. You will be redirected to a third-party payment gateway where the payment is made along with applicable taxes and other charges (including but not limited to credit cards, debit cards, and internet handling charges, if any) as duly charged by such a third-party payment gateway.
In agreeing with these Terms of Services, You acknowledge that multiple payment options such as debit/credit card, net banking, Unified Payments Interface (UPI), etc are made available at the time of making the transaction. You further agree and acknowledge that Raaz App is not responsible or assumes any liability in respect of any loss or damage arising directly or indirectly to You due to any payment issues arising out of any transaction on the third-party payment gateway.
Raaz App reserves the right, but is not obligated to facilitate and support You, in mutually resolving any transaction failure or such other payment issues faced by You; provided, however, that You ensure and take all reasonable efforts to immediately contact, co-operate with and notify Raaz App regarding the payment issues faced.
Raaz App reserves the right to amend the pricing, pricing bands, or structure in any transaction that falls within respect to this Agreement from time to time for any reason whatsoever. This clause is subject to due notification of the such amendment to the User (direct notification or via Raaz App’s Website) and the User specifically disclaims any and all rights that vest upon him/her under any contract, law, or equity in this regard.
We do our best to ensure that the products you order are delivered according to your specifications. However, should you receive an incomplete order, damaged or incorrect product(s), please notify Raaz App’s Customer Support immediately or within 7 working days of receiving the products, to ensure prompt resolution. Please note that Raaz App will not accept liability for such delivery issues if you fail to notify us within 7 working days of receipt.
We also understand that various circumstances may arise leading you to want to return a product or products that are not defective. In these cases, we may allow the return of unopened, unused products after deducting a 40% restocking charge, ONLY if you notify us within 30 working days of receipt. Raaz App is not liable to refund the invoice amount if the circumstances, which at the sole discretion of Raaz App are considered to be a non-refundable event. In the event that the invoice amount has been initiated for eligible returns, the amount is expected to reflect in Your account in 7 working days.
NO WARRANTIES
1. The materials on Raaz App's Website are provided "as is". Raaz App makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Furthermore, Raaz App does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Website or otherwise relating to such materials or on any sites linked to this site.
2. For the duration of the term of this Agreement, the platform/Website shall be maintained by Raaz App and it shall make its best efforts to deal with any technical issues affecting the platform/Website (such as, for instance, the platform becoming inoperative). Raaz App does not warrant that the User will be able to use the platform/Website at all times or locations on the platform/Website or that the platform and the Services provided through the platform/Website will be uninterrupted or error-free.
3. The materials as appearing on the Website may contain typographical errors, inaccuracies or omissions. Raaz App reserves the right, although it is under no obligation to do so, to correct any errors, inaccuracies or omissions, and to change or update information or material as appearing on the Website at any time without prior notice.
INDEMNITY
You shall indemnify and hold harmless Raaz App, its owner, licensee, affiliates (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of Your breach of these Terms of Services, Privacy Policy and other terms and conditions, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of Raaz App and/or third party, including but not limited to any damages caused to the brand image of Raaz App by means of posting wrong/obscene/ deteriorating/decadence posts/video on social media sites/blogs.
LIMITATION OF LIABILITY
IN NO EVENT SHALL RAAZ APP BE LIABLE WHETHER IN TORT (INCLUDING FOR NEGLIGENCE OR BREACH OF STATUTORY DUTY), CONTRACT, MISREPRESENTATION, RESTITUTION OR OTHERWISE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL OR OTHER SUCH LOSS OR DAMAGE, INCLUDING BUT NOT LIMITED TO THOSE SUCH AS AND/OR RESULTING FROM LOSS OF PROFITS, LOSS OF BUSINESS, BUSINESS INTERRUPTION, COMPUTER FAILURE, LOSS OF BUSINESS INFORMATION, DEPLETION OF GOODWILL, LOSS OR CORRUPTION OF DATA OR INFORMATION, PURE ECONOMIC LOSS AND/OR SIMILAR LOSSES OR DAMAGES OF ANY KIND, HOWSOEVER ARISING IN CONNECTION WITH THESE TERMS OF SERVICES, EVEN IF USER HAS BEEN INFORMED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.
PRIVACY POLICY
These Terms of Services are also subject to Raaz App’s Privacy Statement, a link to which can be found here or by selecting “Privacy Policy” in the footer of Raaz App’s Website. The Privacy Policy noticed at https://www.raaz.appis incorporated into this Agreement by this reference.
UPDATES
Raaz App reserves the right, at Our sole discretion, to change, modify, add or remove portions of these Terms of Services, at any time without any prior written notice to You. We encourage You to regularly refer to these Terms of Service to educate Yourself on any updates.
By agreeing to these Terms of Services, You agree that Your continued use of the Website following the posting of changes means that You accept and agree to the revisions and updates made by Raaz App on its Terms of Services and Privacy Policy.Your compliance with these Terms of Services grants You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website.
SEVERABILITY
If any of these terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state in which these terms are intended to be effective, then to the extent and within the jurisdiction which that term is illegal, invalid or unenforceable, it shall be severed and deleted and the remaining Terms of Services shall survive, remain in full force and effect and continue to be binding and enforceable.
FORCE MAJEURE
If the performance of Raaz App’s obligations hereunder is prevented, restricted or interfered with by reason of fire, or by epidemic or pandemic, or other casualty or accident; strike or labour disputes; war or other violence; or any act or condition beyond the reasonable control of Raaz App, or an act of God (each a “Force Majeure Event”), then Raaz App shall be excused from such performance to the extent of such prevention, restriction or interference; provided, however, that Raaz App shall give prompt notice within a period of seven (7) business days from the date of occurrence of the Force Majeure Event and providing a description to the User of such Force Majeure Event in such notice, including a description, in reasonable specificity, of the cause of the Force Majeure Event and the likely duration of the impact or delay cause by the Force Majeure Event; and provided further that Raaz App shall use reasonable efforts to avoid or remove such cause of non-performance and shall continue performance hereunder whenever such causes are removed.
If Raaz App’s performance of its obligations under this Agreement is suspended due to the occurrence of a Force Majeure Event for a period in excess of thirty (30) business days, Raaz App may terminate these Terms of Services or suspend its Services or use of Website without incurring any charges.
NON-ASSIGNMENT
You shall not assign or transfer or purport to assign or transfer the contract between You and Us to any other person
GOVERNING LAW, JURISDICTION AND DISPUTE RESOLUTION
These Terms of Services are governed by the laws of India. Any action, suit, or other legal proceeding, which is commenced to resolve any matter arising under or relating to this Website, shall be subject to the jurisdiction of the courts at Bangalore, India.
SUPPORT
Raaz App offers a WhatsApp, calling and in-app-based support system. In case You require any assistance or support, You may access support resources or contact Our support by calling at [+91 95595 52013 ] or use the “Help and Support” function on the Platform or email at [akash@raaz.app]. Raaz App provides Support on Monday – Friday between the hours of 10 a.m. – 6:30 p.m. IST (except public holidays).
The User agrees and acknowledges that Raaz App shall address and attempt to resolve the complaint received in accordance with the standard policies and procedures adopted by Raaz App, the User’s disapproval/discontent with the outcome/mode of redressal shall not be deemed to mean non-redressal of the complaint by Raaz App. Any suggestions by Raaz App regarding the use of the Service shall not be construed as a warranty.In furtherance of the Consumer Protection Act 2019 (“Consumer Protection Act”) and the Consumer Protection (E- Commerce) Rules 2020 (“E-Commerce Rules”) a nodal officer is appointed to ensure compliance with the Consumer Protection Act and the E-Commerce Rules.
The details of the grievance officer to which consumer grievances can be redressed are as follows;

Name: Akash Kumar
Contact Details: +91 84283 17499
Email ID: akash@raaz.app
Designation of such officer: Chief Executive Officer

Raaz App shall revert to every complaint within 48 hours of receipt of the complaint. Further, Raaz App shall take the best possible efforts to redress the complaint within 30 days of receipt of the complaint. Any suggestions by Raaz App regarding the use of the Services shall not be construed as a warranty.The User agrees and acknowledges that Raaz App shall address and attempt to resolve the complaint received in accordance with the standard policies and procedures adopted by Raaz App, the User’s disapproval/discontent with the outcome/mode of redressal shall not be deemed to mean non-redressal of the complaint by Raaz App. Any suggestions by Raaz App regarding use of the Service shall not be construed as a warranty.
GRIEVANCE OFFICER
In accordance with the Information Technology Act 2000, Information Technology (Intermediary Guidelines) Rules, 2011 and rules made there under, if a User has any questions concerning the Platform, this Agreement, the Services, or anything related to any of the foregoing, the name and contact details of the Grievance Officer are provided below.

Name: Akash Kumar
Phone: +91 84283 17499
Email: akash@raaz.app

The grievance officer shall revert to every complaint within 24 hours of receipt of the complaint. Further, Raaz App shall take the best possible efforts to redress the complaint within 15 days of receipt of the complaint. Any suggestions by Raaz App regarding the use of the Services shall not be construed as a warranty.